You might want to try Dominos, with its new Pizza Tracker technology, which enables you to follow the progress of your order online from the time you click the "Place Order" button or hang up the telephone until the Domino's delivery person is knocking on the door.
"There is absolutely nothing like this in the food service industry," said Domino's chief information officer, Chris McGlothlin, of the ability to track telephone orders. "At Domino's, we're obsessed with great service. We measure performance. Now we can prove it every step of the way. Pizza Tracker will allow customers to know when their order is being prepared, when it's out of the oven, and when it's out the door and on its way. It even includes the first name of the person delivering the order."
Pizza Tracker is linked directly to the computers inside the pizza stores using Domino's Pulse and is accurate to within 40 seconds, McGlothlin said. "Once it leaves the store, drive times vary due to distance, weather and traffic conditions, but customers will know that it's on the way."
Dominos predicted it would sell some 1.2 million pizzas across the U.S. today, a third more than a usual Sunday.
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